WHAT WE DO

Introduction: Auster BPO Services is a Training and Assessment Company. We Work with you to create unique solutions that blend Technology with instructor experience that maximize the potential of your teams. Today, your greater asset is people. And when it comes to people. Your greatest asset is Auster. Auster taking your people to the next level. About AUSTER’S MISSION STATEMENT To be the preferred provider of unsurpassed innovative Web solutions by bringing together creative professionals in a fair and objective organization, maximizing individual potential and being the employer of choice. Seven years into the operation, AUSTER has trained over 7000 people, audited more than 2,500 people for over 40 companies in India. AUSTER assignments cover employees ranging from front-line staff to senior executives and in languages ranging from English, Hindi and other regional languages. Our commitment to client satisfaction helps us strengthen and extend our relationships.

60% of our clients have been with us for over 6 years and 95% of our clients do repeat business with us. Our solutions are a shortcut to experience. Given the right input, we can bring the workforce up the learning curve in a fast, cost-effective and timely manner. This not only saves learning time, but also helps build and refine the company’s workforce, leading to operational excellence. Our core values have shaped the culture of our company, and guide how we behave and make decisions: Integrity – Across everything we do. Client Focus – Understanding clients’ issues, listening, and developing comprehensive solutions that exceed their expectations. Team Work – As a competitive advantage which refers to leveraging the expertise of our colleagues to enable us to build the best solutions in the world. Embracing Change – To capitalize on the adaptability of our individuals and the flexibility of the organization. Freedom to take risks – Challenging the status quo to foster innovation and creativity; asking not just what is, but what could be. Maximizing individual potential – And practicing meritocracy.

Replicating Best Practices – In order to maximize and leverage our global intellectual capital. Positive Mental Attitude – Through which all the employees can achieve anything they set out to do. INTERNATIONAL EXPERTISE, ASIAN EXPERIENCE AUSTER BPO SERVICES has developed powerful tools in-house, and wherever we have needed additional specialized input we have allied with world leaders, applying their knowledge in a way that is contextual and relevant to Asia. Assessment Solutions Incorporated (ASI), now a subsidiary of AON Consulting, is a leading provider of human resources outsourcing services for organisations to hire, train, develop and competitively compensate a more effective workforce. They have provided AUSTER BPO SERVICES with their Softer Side of Service, a Customer Service Training module. UC Davis (one of the 15 best public universities of 2006 according to US News & World Report) is an ESL pioneer in the US and prepared a curriculum especially for AUSTER BPO SERVICES on language training in the Asian context.

Our trainers have been instructed by UC Davis guides. AUSTER’S CASE STUDIES IT Find out how we helped the Middle and Senior Management of a Fortune 500 IT Services Consultancy overcome the Cultural barrier. FORTUNE 500 IT COMPANY The customer An IT major who's Hyderabad Delivery Center is part of a global network of Solution Centers established to deliver technology to clients. The facility has more than 1,000 professionals who provide IT services to global customers. The need The Managers and Team Leaders of this IT Company provide services to their counterparts in other offices across the globe. In order to make each interaction meaningful and provide on-time service, there was a need to familiarize the team to the cultural nuances of their counterparts.

This would also result in better interpersonal relationships that would help build rapport and create a collaborative environment. What we did AUSTER BPO SERVICES studied the level of communication & engagement of the Managers & Team Leaders with their counterparts across the globe. A training program on Cross Cultural Communication was created to help participants understand how cultural differences can lead to differences in understanding a situation. Role-plays, simulating situations from their day-to-day interactions were created. Small group sessions and one-on-one sessions were conducted to encourage self-diagnosis through experiential learning. How it helped Participants experienced how cultural differences can lead to delays and conflicts that could have easily been avoided. They learned to probe for greater understanding and overcame their fear of asking for clarifications and facing up to the shortcomings.

They realized that assertive communication across cultures could lead to greater benefits for themselves as well as for their team. We at ‘AUSTER BPO SERVICES’ are committed to making the institute a center of excellence in management learning and to carrying out research, consultancy and training for fulfilling the needs and expectations of students, parents, business and society at large. We aim to do this with a high degree of social sensitivity through innovation and continual: Nurturing of talent and building a learning environment, to promote creativity and leadership; Improvement of course curriculum through educational research and dialogue with business enterprise characterized by significance, relevance, excellence and rigor,; Building of international linkages with Business, Universities and Institutes of repute for global perspectives and standards; Commitment to personal and professional development of individual (staff, students and faculties) over their entire career; Imbibing of state-of-the-art technology and improvement of infrastructure conducive to excellence in learning; Reviewing of institutional processes by involvement faculty, students and staff. Supporting of a thriving and vibrant research community with an experience staff to enhance the quality of education provided to students through continuous research and development.

Providing a comfortable learning and environment in a world class campus where new ideas rejuvenate you. Giving the students an opportunity to discuss and understand business challenges and address them through insights provided by unbiased team of experts. Imparting education and training through the creation, utilization and dissemination of knowledge by focusing on application of management concepts in a diversified manner.

PSYCHOMETRIC TESTING Psychometric Testing & Climate Surveys Psychometric testing is recognized as a vital component in improving organizational effectiveness through the development of individual, interpersonal and team competencies. Organizations use psychological tests as part of the selection process-recruitment, redundancy, promotion, and for developmental purposes-career guidance and counseling, personal or team development, succession planning. To understand better the factors that tend to predict best performers, testing can be used to identify common qualities amongst successful employees in a job category, so that those qualities can be looked at and trained for. Properly developed psychometric tests and questionnaires, when used by competent and qualified individuals, lead to judgments that are likely to be more valid than judgments made by other means.